Download the OurBike from either the App Store if you have an Apple phone or the Play Store for phones that use Android.
You will need some photo ID such as a picture of your passport or DL to upload (please do not upload a selfie we need to see the ID with your picture on it).
Once you are authorised you will be able to reserve, unlock and lock and pay for the bikes using the OurBike app.
All new users get one hour free to start or three hours if they are a business and then the cost of using the scheme is £0.75 per 15 minutes.
There is a 'Help' section in the Index in the app to help you navigate the system.
Before you start we recommend you get personal liability insurance to cover any third party damage or injury you cause while cycling any bike. Laka offers a flexible scheme for £1.50 per month - Laka Club.
If you are not confident riding a cargo bike we suggest booking a training session with one of our in-house instructors or partner training providers.
Cargo bike training
We offer free cargo riding training sessions either from our in-house instructors or in partnership with training providers in your area. To book a free session, email us details of the OurBike you would like to meet at and we will book in a session - book training session.
Riding an OurBike
A Ridgeback OurBike can carry a total weight of 200kg including the rider. A Bimas OurBike can carry a total weight of 175kg including the rider. A Christiania OurBike can carry a total weight of 236kg including the rider.
When riding always keep a car door width between the bike and parked cars.
Ride in a primary position, i.e., the middle of your lane, unless your lane can comfortably accommodate you and a motor vehicle.
Keep brakes covered at all times so you are ready to stop quickly.
In order to prevent the bike tipping over lean in to a corner or camber in the road so your body weight is on the side of the bike that could lift up.
Keep to a slow speed when going downhill, taking corners, riding over speed bumps or riding in a road with a camber.
Put in a low gear whenever starting from a stationary position and don't stop too close to the vehicle in front just in case they reverse.
You can lock and unlock the bike as many times as you wish on your journey using the app.
