For general enquiries, please email info@ourbike.co.uk or call our support line on 0333 090 7939.
Our support team is available 9am to 9pm, seven days a week. Outside of these hours, please use the app, leave a voicemail, or email and we’ll respond as soon as possible.
If you wish to delete your account or any of your data, please email info@ourbike.co.uk and include the email address used to register for the app.
For issues with a bike or the app, please use the in-app “Help” or “Report Issue” sections for the fastest response.